Terms of Service

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and Saut Technologies Ltd. (“Saut,” “we,” “us,” or “our”) governing your access to and use of the Saut platform, including the website at saut.app, its subdomains, application programming interfaces (APIs), mobile applications, and all related services (collectively, the “Service”).

By accessing or using the Service, creating an account, or clicking “I agree,” you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy and Cookie Policy. If you do not agree, you must not access or use the Service.

You must be at least 16 years of age to use the Service. By using Saut, you represent and warrant that you are at least 16 years old, that you have the legal capacity to enter into these Terms, and that your use of the Service does not violate any applicable law or regulation. If you are accessing the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and references to “you” shall include both you individually and the organization.

Saut is a real-time sentiment intelligence platform. The Service collects, classifies, and analyzes publicly available content from social media platforms, news sources, forums, and other public data sources to produce sentiment metrics, velocity indicators, AI-generated insights, trend analysis, and related intelligence products. Key features include but are not limited to:

• Real-time sentiment polling and analysis on public issues
• AI-driven voice classification by stance, topic, and engagement
• Sentiment velocity tracking and alert systems
• Enterprise dashboards with monitor, export, and API capabilities
• Aggregated analytics and intelligence reports

Saut does not access private messages, direct messages, non-public profiles, or any content that is not publicly accessible. All data processing is performed on content that the original author made publicly available on their respective platform.

To access certain features of the Service, you must create an account. When registering, you agree to provide accurate, current, and complete information and to update such information to keep it accurate, current, and complete. You are solely responsible for safeguarding your account credentials and for any and all activity that occurs under your account. You agree to notify Saut immediately at support@saut.app if you become aware of any unauthorized use of your account or any other breach of security.

Saut uses Clerk as its identity provider for authentication. Your use of authentication services is also subject to Clerk's terms. Saut reserves the right to suspend or terminate accounts that we reasonably believe have been compromised or that violate these Terms.

The free tier allows individual users to browse public polls, create polls, vote, and access basic sentiment data. Free tier users may be subject to usage limits on poll creation, voice access, and API calls as determined by Saut from time to time.

Enterprise access provides advanced features including custom monitors, unlimited poll tracking, full voice feeds, AI-generated intelligence briefs, alert systems, data export, API access, and dedicated workspace management. Enterprise customers are bound by these Terms and any additional terms specified in their enterprise agreement or Data Processing Addendum (DPA). In the event of a conflict between these Terms and a signed enterprise agreement, the enterprise agreement shall prevail with respect to the enterprise customer's use of the Service.

Saut may, from time to time, offer features, tools, or services that are designated as “beta,” “preview,” “experimental,” or similar labels (“Beta Features”). Beta Features are provided “as is” and “as available” without any warranties of any kind. We may discontinue, modify, or limit access to Beta Features at any time without notice. Beta Features may contain bugs, errors, or inaccuracies, and you acknowledge that your use of Beta Features is at your sole risk. Saut shall have no liability arising from or related to your use of any Beta Feature.

You agree to use the Service only for lawful purposes and in accordance with these Terms. You shall not:

• Use the Service in any way that violates any applicable federal, state, local, or international law or regulation, including but not limited to data protection laws, export control laws, and sanctions programs
• Use the Service to harass, abuse, threaten, stalk, or intimidate any person
• Attempt to reverse-engineer, decompile, disassemble, or extract the source code of the Service or any of its components
• Scrape, crawl, or collect data from the Service by any automated means except through our official APIs and in accordance with published rate limits
• Attempt to gain unauthorized access to any portion of the Service, other accounts, computer systems, or networks connected to the Service through hacking, password mining, or any other means
• Interfere with or disrupt the Service or servers or networks connected to the Service, including by transmitting any worms, viruses, spyware, malware, or any other code of a destructive or disruptive nature
• Use the Service to create a competing product or service, or to benchmark the Service for competitive purposes
• Share, transfer, or sublicense your account credentials or API keys to any unauthorized third party
• Use the Service to generate, disseminate, or amplify disinformation, propaganda, or coordinated inauthentic behavior
• Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity
• Use sentiment data, AI insights, or any output from the Service as the sole basis for decisions that have material legal, financial, or personal consequences for individuals

Saut reserves the right to investigate and take appropriate legal action against anyone who, in Saut's sole discretion, violates this provision, including removing content, suspending or terminating accounts, and reporting violators to law enforcement authorities.

The Service and its entire contents, features, and functionality, including but not limited to all information, software, code, text, displays, graphics, photographs, video, audio, design, presentation, selection, and arrangement thereof, are owned by Saut, its licensors, or other providers of such material and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. The Saut name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Saut. You shall not use such marks without the prior written permission of Saut.

You retain all rights in and to any content that you create, submit, or display on or through the Service (“User Content”), including polls you create and votes you cast. By submitting User Content, you grant Saut a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform the User Content in connection with the Service and Saut's business, including for promoting and redistributing part or all of the Service in any media formats and through any media channels.

The Service displays and analyzes content sourced from third-party social media platforms and public forums. Such content remains the property of its respective authors and platforms. Saut's use of publicly available content is conducted in compliance with applicable terms of service and fair use principles. Saut does not claim ownership of any third-party content and provides attribution to original sources where feasible.

If you provide Saut with any suggestions, ideas, enhancement requests, feedback, recommendations, or other information relating to the Service (“Feedback”), you hereby assign to Saut all rights, title, and interest in and to the Feedback, and Saut is free to use, disclose, reproduce, license, distribute, and otherwise exploit the Feedback in any manner without obligation, restriction, or compensation to you.

Saut respects the intellectual property rights of others. If you believe that any content on the Service infringes your copyright, you may submit a notification pursuant to the Digital Millennium Copyright Act (DMCA) by providing the following information in writing to our designated agent:

• A physical or electronic signature of the copyright owner or a person authorized to act on their behalf
• Identification of the copyrighted work claimed to have been infringed
• Identification of the material that is claimed to be infringing, with sufficient information for Saut to locate the material
• Your contact information, including address, telephone number, and email address
• A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law
• A statement, made under penalty of perjury, that the information in the notification is accurate and that you are authorized to act on behalf of the copyright owner

DMCA notices should be sent to support@saut.app with the subject line “DMCA Takedown Request.” Saut will respond to valid DMCA notices in accordance with applicable law. Repeated infringers may have their accounts terminated.

Access to the Saut REST API is subject to the following additional terms:

• API keys are personal to your account and must not be shared, published, or embedded in client-side code
• You must comply with all published rate limits. Current limits are detailed in the API documentation. Saut reserves the right to throttle, suspend, or revoke API access for accounts that exceed limits or engage in abusive patterns
• You may cache API responses for up to 60 seconds unless otherwise specified in the response headers
• You must not use the API to build a product that competes with Saut or replicates a substantial portion of the Service
• If you display data obtained through the API to end users, you must include attribution to Saut as the data source
• Saut may modify the API, including introducing breaking changes, with reasonable advance notice. We will endeavor to provide at least 30 days' notice for breaking changes to production endpoints

Certain features of the Service may require payment. By subscribing to a paid plan, you agree to pay all applicable fees as described at the time of purchase. Fees are exclusive of taxes unless stated otherwise. You authorize Saut (or our payment processor) to charge your designated payment method for all fees incurred. All payments are non-refundable except as expressly set forth herein or as required by applicable law.

Saut reserves the right to change its pricing at any time. For existing subscribers, price changes will take effect at the start of the next billing cycle following at least 30 days' notice. Your continued use of the Service after a price change constitutes acceptance of the new pricing.

By creating an account or using the Service, you consent to receive electronic communications from Saut, including account notifications, security alerts, billing communications, legal notices, and policy updates. These communications may be sent via email, in-app notifications, or posted on the Service. You agree that all agreements, notices, disclosures, and other communications that Saut provides to you electronically satisfy any legal requirement that such communications be in writing. You may opt out of non-essential marketing communications at any time, but you cannot opt out of transactional or legally required communications while maintaining an account.

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

SAUT DOES NOT WARRANT THAT (A) THE SERVICE WILL FUNCTION UNINTERRUPTED, SECURE, OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; (B) ANY ERRORS OR DEFECTS WILL BE CORRECTED; (C) THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; (D) THE RESULTS OF USING THE SERVICE, INCLUDING ANY SENTIMENT ANALYSIS, AI-GENERATED INSIGHTS, VELOCITY METRICS, RISK ASSESSMENTS, OR OTHER OUTPUTS, WILL BE ACCURATE, RELIABLE, OR COMPLETE; OR (E) THE SERVICE WILL MEET YOUR REQUIREMENTS.

Sentiment analysis and AI-generated content are produced by automated systems and may contain errors, biases, or inaccuracies. Such outputs are provided for informational purposes only and should not be relied upon as the sole basis for any decision with material consequences.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SAUT, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE; (C) ANY CONTENT OBTAINED FROM THE SERVICE; (D) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT; OR (E) ANY DECISIONS MADE OR ACTIONS TAKEN IN RELIANCE ON DATA OR INSIGHTS PROVIDED BY THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

IN NO EVENT SHALL SAUT'S AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE EXCEED THE GREATER OF (A) THE AMOUNT YOU HAVE PAID SAUT IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS (USD $100).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY, AND YOU MAY HAVE ADDITIONAL RIGHTS.

You agree to defend, indemnify, and hold harmless Saut and its officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Service, including but not limited to your User Content, any use of the Service's content, services, and products other than as expressly authorized in these Terms, or your use of any information obtained from the Service.

Saut may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may do so through your account settings or by contacting us at support@saut.app.

Upon termination, we will delete or anonymize your personal data in accordance with our Privacy Policy, except as required to comply with legal obligations, resolve disputes, or enforce our agreements. Enterprise customers may request a data export prior to termination, subject to the terms of their enterprise agreement.

All provisions of the Terms which by their nature should survive termination shall survive, including without limitation ownership provisions, warranty disclaimers, indemnity, limitations of liability, and the dispute resolution provisions.

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any dispute arising from or relating to the subject matter of these Terms shall be finally settled by binding arbitration in Wilmington, Delaware, in accordance with the rules of the American Arbitration Association. Each party shall bear its own costs in connection with the arbitration. Judgment upon the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND SAUT EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING OF ANY KIND. You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than in arbitration, you and Saut each waive any right to a jury trial.

If this class action waiver is found to be unenforceable, then the entirety of the arbitration agreement in Section 16 shall be null and void, but the jury trial waiver shall remain in effect.

The Service may be subject to U.S. export control and sanctions laws and regulations, including the Export Administration Regulations (EAR) administered by the U.S. Department of Commerce and sanctions programs administered by the U.S. Treasury Department's Office of Foreign Assets Control (OFAC). You represent and warrant that you are not located in, under the control of, or a national or resident of any country to which the United States has embargoed goods or services, and that you are not a denied or restricted party under any applicable export control or sanctions list. You agree to comply with all applicable export laws and regulations in your use of the Service.

If you are a U.S. government entity or the Service is being used on behalf of a U.S. government entity, the Service constitutes “commercial computer software” and “commercial computer software documentation” as such terms are defined in 48 C.F.R. § 2.101 and are provided with only those rights as are granted to all other end users pursuant to these Terms. Use, duplication, or disclosure by the U.S. Government is subject to restrictions as set forth in these Terms.

Saut shall not be liable for any delay or failure to perform any obligation under these Terms where the delay or failure results from any cause beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, labor disputes, shortages of transportation, facilities, fuel, energy, labor, or materials, failure of telecommunications or information systems infrastructure, hacking, cyberattacks, changes in applicable law, or any other event not within our reasonable control. In such circumstances, the time for performance shall be extended for a period equal to the duration of such event.

These Terms, together with the Privacy Policy, Cookie Policy, and any enterprise agreements or Data Processing Addenda where applicable, constitute the entire agreement between you and Saut regarding the Service and supersede all prior agreements, understandings, and communications, whether written or oral.

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

No waiver of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Saut to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

You may not assign or transfer these Terms, by operation of law or otherwise, without Saut's prior written consent. Saut may assign or transfer these Terms, in whole or in part, without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.

Saut reserves the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the “Effective date” above. For material changes, we will provide at least 30 days' notice before the changes take effect. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the new Terms, you must stop using the Service.

All notices from Saut to you may be delivered via email to the address associated with your account, in-app notification, or by posting on the Service. Notices to Saut must be sent to support@saut.app and are deemed received when actually received by Saut.